Refund policy

Last updated and effective as of August 27, 2026.

This policy is part of the VitaWild Terms of Service and applies to purchases made at www.vitawild.co. Purchases made on Amazon or other retailers follow that retailer’s return policy.

Contents: The 90-Day Guarantee · How to Claim a Refund · Cancelling a Subscription · Damaged, Wrong, or Missing Items · Lost or Stolen Packages · Changing or Cancelling an Order · Refund Processing · Fair Use · Contact Us

1. The 90-Day Guarantee

TRY VITAWILD RISK-FREE. IF YOUR FIRST ORDER ISN’T FOR YOU, WE’LL REFUND IT IN FULL — UP TO 90 DAYS AFTER DELIVERY, NO RETURN REQUIRED.

Here is exactly how it works:

  • What it covers: your first order from www.vitawild.co — whether one-time or the first order of a subscription.
  • The window: ninety (90) days from the date the carrier confirms delivery of that first order.
  • The refund: the full amount you paid for that order, to your original payment method.
  • No return needed: keep the product, share it, or toss it — we won’t ask you to ship anything back.
  • One per customer: the guarantee applies once per customer and household.

The guarantee is in addition to, and does not limit, any rights you have under applicable law.

2. How to Claim a Refund

Email support@vitawild.co from the email address on your order with:

  • your order number (it’s in your confirmation email), and
  • a line letting us know you’d like a refund under the 90-day guarantee.

That’s it. You don’t need to give a reason, though if you tell us what didn’t work we’ll genuinely use it to make the product better. We’ll confirm your refund by email, usually within two (2) business days.

3. Cancelling a Subscription

You can cancel your subscription at any time, and cancelling stops all future charges. Two ways to do it:

  • Online (fastest): log in to your account at www.vitawild.co or use the “Manage subscription” link in any of your subscription emails, then choose Cancel. No phone call, no chat with a rep, no extra hoops.
  • Email: send a cancellation request to support@vitawild.co from the email on your account. We will process it within two (2) business days and confirm by email.

You can also skip a shipment, push your next delivery date, or change frequency or flavors from the same portal if you have too much product on hand — skipping pauses charges without ending your subscription.

Timing

Cancellations take effect immediately for all future renewals. If a renewal has already been charged and processed when you cancel, that shipment will still ship — if it is your first order, the 90-day guarantee applies; otherwise contact us and we will work with you in good faith.

4. Damaged, Wrong, or Missing Items

If your order arrives damaged, incomplete, or with the wrong items, email support@vitawild.co within thirty (30) days of delivery with your order number and a photo of what you received. We will send a replacement or refund the affected items — your choice. You will not be asked to return damaged or incorrect product.

5. Lost or Stolen Packages

If tracking shows your package stalled or lost in transit, contact us and we will file a trace with the carrier and send a replacement or refund. If tracking shows the package as delivered but you cannot find it, check with neighbors and your building first, then contact us within fourteen (14) days — we will work with you in good faith to make it right.

6. Changing or Cancelling an Order

We move fast on fulfillment, so there is a short window to change or cancel an order after you place it. Email support@vitawild.co as soon as possible with your order number; if the order has not yet been processed by our warehouse, we will change or cancel it and refund you in full. Once an order has shipped it can no longer be changed, but your first order remains covered by the 90-day guarantee.

7. Refund Processing

Refunds are issued to your original payment method. Once we confirm a refund, it typically appears on your statement within five (5) to ten (10) business days, depending on your bank or card issuer. If a refund cannot be issued to the original payment method (for example, a closed card), contact us and we will arrange an alternative.

8. Fair Use

The 90-day guarantee exists so you can try VitaWild without risk — not to enable repeated free product. We reserve the right to decline refunds or future orders where we reasonably believe the guarantee or this policy is being abused, including duplicate claims across accounts or addresses, reseller purchases, or fraudulent claims. Nothing in this section limits your rights under applicable law.

9. Contact Us

LYTNG, LLC d/b/a VitaWild
8276 Ronson Road
San Diego, CA 92111
support@vitawild.co